June Fau

Senior Network Provisioner with 10+ years telecommunications experience - key emphasis in Project Management, Service Delivery, and Vendor Management.  Specialty creating process documents, providing effective training and solving investigative inquiries.

 

Professional Experience

 

Google Inc. (Astreya), Thornton, CO

Senior Network Provisioner                                                                                                                 Jan 2015 - Present

Lead Trainer, Mentor and Coach: Kick-started the Colorado Network Provisioning Program by relocating to Thornton to train the new, 6 member, Service Delivery team; as well as Vendor Delivery Management personnel.

·   Train, mentor and support team with new peering turn-ups, LACP bundles, augments, hotcuts, and peer migrations.

·   Project managing over 50 orders ranging from new peer turnups, PX (Public Exchange) turnups, data circuit installs, voice services for corporate offices and data centers, toll free numbers for call centers, Google Fiber huts, patch panel audits and dark fiber cross connects.

·   OneACD Project: Working with the Contact Center to deploy a Global Level 3 MPLS Network to carry VOIP (Voice over IP) traffic to support all of Google’s call centers.

·   Voice Service Champion: Subject Matter Expert - Google Fiber Huts, ISDN PRI, DSL, Broadband, TFNs, MPLS circuits and POTS lines installed at various POP sites and corporate offices.  Created the NASA Voice Carrier Matrix; recognized by Telops as the authoritative source for Global Voice Service Providers (AT&T, Verizon, Orange), and was subsequently expanded to include the APAC and EMEA Service Regions as well.

·   Maintain provisioning process documentation: NASA Prod Sites Matrix, training material, and work with Legal certifying colo-provider (Level 3, Verizon, Equinix, Telx) order forms, portals and costs are updated, reviewed and approved.

·   IP out-of-band Project: Member of team responsible for deploying a network management service used to manage and monitor Google's network equipment in all 205 active POPs.  

·   Monitor COM (Carrier Order Management) ticket queue, take ownership of or distribute tickets to team.

·   Network Capacity: Order and track delivery of new patch panels, peering routers and jumper cables at various Metro POPs.  Ensure inventory, vendor portals, site diagrams and structured fiber documents are updated appropriately.

·   Work with internal teams to facilitate the installation of voice and data circuits for new corporate offices before FDOB (first day of buisness).

 

Google Inc. (Astreya), Mountain View, CA

Network Provisioner                                                                                   Nov 2011 - Dec 2014

Created and developed the “Global Peering Service Delivery Training Documentation”, a standardized provisioning process guide for the Service Delivery Team to achieve uniformity across all service regions.

·   Manila Summit: Personally led the provisioning training program in Manila for a group of 20 new hires.

·   Copilot Steering Committee: Assisted software developers with new peering automation workflow tool.  BETA tested, reported system errors, suggested improvements and trained junior team members.

·   Assigned COM tickets, handled 1^st level escalations and processed expedite requests. 

·   Interfaced with peers to obtain LOA and demarcs, reserved Juniper router ports, assigned patch panels, ordered cross connects, tracked deliverables, updated skateholders, assigned IPs and performed layer 3 testing.

·   Latin America COM Lead: Managed LATAM vendors (Level 3, Terremark, Kio, Telmex), new POP builds, PCR (project change requests) and handled escalations.  Brought up the first dual 100GE peering links in Mexico; the first Google POPs deployed in Central America.  

·   Telops COM SPOC: Worked closely with key stakeholders to steamline ordering processes, researched invoice discrepancies and monitored costs of service. 

·   Obtained RFQ (request for quote) of data and voice circuits worldwide.  Compared, reviewed and negotiated pricing. Consulted with Legal and Finance teams to create new contracts or amend an existing Master Service Agreement (MSA), secured signatures from vendors to fully executed contract state.

 

 

AT&T, Piscataway, NJ

Order Specialist                                       Jul 2011 - Oct 2011

Project Implementation Manager                                            Feb 2008 - Dec 2010

Managed 100+ Gigabit Ethernet projects from contract execution to final test and turn-up of service with a specialty in handling expedites.

·   Service Excellence Award recipient for outstanding customer care, and personally requested by AT&T Network Operations Director to return for 2^nd tour.

·   Consistent Top Performer entrusted to mentor new hires on value of order integrity and maintaining quality carrier relationships.

·   Liaised with Sales, Network Engineers, Field Technicians, global carriers and end user by monitoring and reviewing project deliverables, and escalating when appropriate to meet customer requested due date.

·   Managed customer expectations for agreed upon project performance, provided status, and recommended and implemented changes.

 

British Telecom, Edison, NJ

Project Manager                                                                                                                                                    2006 - 2007

·   Managed overall installation of connectivity services for Global Reuters contract, migrating customers to BT’s MPLS (Multi-protocol Label Switching) network, meeting SLAs (Service Level Agreement) with 100% predictability.

·   Led team by coordinating all implementation activities including client collaboration to access individual service requirements. 

·   Ordered DS3 and T1 circuits, tracked deliverables, escalated with carriers when appropriate, and provided weekly project updates.  Ordered and shipped networking equipment to customer sites, and dispatched hardware vendors to perform circuit extensions and equipment installations.

·   Held conference calls during final test and turn-up of new service to ensure adherence to company policy and customer satisfaction.

 

Fiserv (Consumer Network Services), Morris Plains, NJ

Technical Analyst                                             2003 - 2004

·   Provisioned end-to-end circuit installs and disconnects of T1 backbones, 56kb frame relay circuits, Dial Up lines, ISDN, TCP/IP and satellite to support internal network as well as retail sites.

·   Interfaced with carriers checking on circuit orders, billing discrepancies, maintenance issues, escalated and expedited where appropriate.

·   Maintained network integrity by monitoring bandwidth allocation on network backbones and individual channels.

 

MCI WorldCom, Morris Plains, NJ

Technical Analyst                                                                 2000 - 2003

·   World Trade Center Disaster Recovery Team assigned to provision and rebuild WorldCom’s National Frame Relay Network and decommission disabled MUX sites.

·   Network provisioned installations and disconnects of 56kb and T1 frame relay circuits.

·   Handled carrier invoice audits, maintained circuit database, and provided inventory reports.

·   Identified potential areas of improvement and performed system health checks to ensure customer satisfaction.

 

Education and Professional Training

 

Kean University, Union, NJ - Business Management coursework

 

Berkeley College, West Paterson, NJ - AAS in Business Marketing and Management - President of Delta Epsilon Chi

 

Career Academy Online - PMI – Project Management Certification Training

 

Bergen County Technical School, Hackensack, NJ - Certificate in Networking Techniques - Cisco Systems Networking Academy